Thank you for choosing The Switchover, a subsidiary of Jayri Lifestyle Pvt Ltd products, and we appreciate your support for our skilled artisans. We aim to provide you with a smooth and pleasant shopping experience. Please review the following conditions to understand our return and refund policy:
Here's a professional Return & Refund Policy for Switchover, based on a 30-Day Money-Back Guarantee, similar in style to Ferosh but extended to 30 days.
Before publishing, replace the placeholders (support email, address, etc.) with your business details.
Return & Refund Policyย
Return & Refund Policy
30-Day Money-Back Guarantee
At Switchover, customer satisfaction is our priority. If you're not completely satisfied with your purchase, you can return eligible products within 30 days of receiving your order for a refund or exchange.
Eligibility for Returns
To qualify for a return, the item must:
Be returned within 30 days of the delivery date.
Be accompanied by proof of purchase (order confirmation or invoice).
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.
After verification, we will offer one of the following at no additional cost:
Replacement
Full refund
Store credit (where applicable)
Easy Returns
To initiate a return:
Contact our customer support at support@switchover.com.
Provide your order number and reason for the return.
Our team will share return instructions.
Securely pack the item and ship it to the return address provided.
Please do not send returns without first contacting our support team, as unauthorised returns may not be accepted.
Return Shipping
If the return is due to our error (wrong, damaged, or defective item), Switchover will bear the return shipping cost.
For returns due to a change of mind or personal preference, the customer is responsible for the return shipping charges.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method.
Processing typically takes 5โ10 business days, depending on your payment provider.
Shipping charges (if any) are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for eligible products within 30 days, subject to stock availability. If the requested item is unavailable, a refund or store credit may be offered.
Order Cancellations
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@switchover.com
Business Hours: MondayโSaturday, 10:00 AM โ 6:00 PM
This policy is a general template. If Switchover operates in a specific country or under a platform such as Shopify, it may be worth tailoring the wording to match local consumer protection laws and your operational process.
