Thank you for choosing The Switchover, a subsidiary of Jayri Lifestyle Pvt Ltd products, and we appreciate your support for our skilled artisans. We aim to provide you with a smooth and pleasant shopping experience. Please review the following conditions to understand our return and refund policy:
We take pride in being a conscious brand that strives to fulfill orders on time and minimize product waste. Due to our unique approach, we do not accept return orders.
Replacement of your order is possible only in the case of receiving the wrong or incorrect size. We can only replace it with the same product; items ordered in the wrong size cannot be returned or exchanged.
If the items you receive are faulty due to our error, we can offer replacements or a refund in the form of store credit.
To initiate a return or replacement, please notify us via email within the first seven days of receiving the product. Include a clear picture of the product and the reason for your request for our convenience.
The product must be unused and in its original condition for us to process your request.
For international orders, the customer is responsible for covering the courier charges, and returns are not accepted in this case.
Please note that orders can only be replaced once.
How to Request a Replacement or Refund:
If you need to request a replacement or refund, please follow these steps:
Contact us via email support@theswitchover.com with the subject "Request for replacement/refund."
Explain the reason for your request and attach clear photographs of the received product.
Complete the provided form and allow 24-48 hours for our customer support team to contact you.
Further instructions and guidance will be provided based on your specific case.
If your request meets our requirements, we will offer replacements for the item or a refund in the form of store credit.
What to Do If You Received a Defective Product:
If you received a defective or damaged item, such as the wrong color or size, broken stitches, faulty packaging, or any other issue, you can request a full refund, which includes the shipping and delivery fee, or ask for a replacement.
Replacing Items Received as Gifts:
Items received as gifts cannot be replaced or exchanged for other products. In the case of gift cards, their value cannot be redeemed or combined with other offers.
If you have any further questions or need assistance with your request, please feel free to contact us. Your satisfaction is important to us, and we will do our best to address any issues promptly and efficiently.
